# Customer survey: Customer Service Benchmarks

> The median published figure in the Customer Service Benchmarks is 19.67 GBP across 1 sources' own pages in GBP (range 19.67 to 19.67 GBP; 3 sources publish a figure), read 12 October 2026.

Clientvo · https://clientvo.com/datasets/customer-service-benchmarks/ · computed 2026-10-18

**Median published figure:** 19.67 GBP (range 19.67 to 19.67 GBP; 1 sources with a figure; 3 of 8 sources read publish one).

3 of the 8 named sources read in full publish a figure; 5 publish none, read 12 October 2026.

The median is unchanged since 26 September 2026 (was 19.67 GBP across 1).

## By country

| Breakdown | Median | Range | Sources |
|---|---|---|---|
| country United Kingdom | 19.67 GBP | 19.67 to 19.67 GBP | 1 |
| country Australia | 42.9 AUD | 42.9 to 42.9 AUD | 1 |
| country United States | 21.53 USD | 21.53 to 21.53 USD | 1 |

## Every figure, with its source

One row per source: the figure the source's own page publishes, the page, and the day it was read.

| Source | Figure | Breakdown | Read |
|---|---|---|---|
| [ABS employee earnings (Australia)](https://www.abs.gov.au/statistics/labour/earnings-and-working-conditions/employee-earnings/latest-release) | 42.9 AUD | Australia | 2026-10-11 |
| [BLS Occupational Outlook Handbook: customer service representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm) | 21.53 USD | United States | 2026-10-12 |
| [ONS employee earnings in the UK](https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/earningsandworkinghours/bulletins/annualsurveyofhoursandearnings/latest) | 19.67 GBP | United Kingdom | 2026-10-12 |

## The sentence each figure was read from (3)

- [ABS employee earnings (Australia)](https://www.abs.gov.au/statistics/labour/earnings-and-working-conditions/employee-earnings/latest-release), read 2026-10-11: "Median hourly earnings in main job was $42.90 per hour, up $2.90 since August 2024."
- [BLS Occupational Outlook Handbook: customer service representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm), read 2026-10-12: "The median hourly wage for customer service representatives was $21.53 in May 2025."
- [ONS employee earnings in the UK](https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/earningsandworkinghours/bulletins/annualsurveyofhoursandearnings/latest), read 2026-10-12: "Median hourly earnings (excluding overtime) for full-time employees were £19.67 an hour in April 2025, compared with £18.66 in April 2024 (an increase of 5.4%)."

## Read in full, publishes no figure

- [BLS OEWS 43-4051 customer service representatives](https://www.bls.gov/oes/current/oes434051.htm), read 2026-10-11: read in full and no accepted figure on the page
- [Federal Reserve Payments Study](https://www.federalreserve.gov/paymentsystems/fr-payments-study.htm), read 2026-09-11: read in full and no accepted figure on the page
- [ACSI benchmarks by industry](https://theacsi.com/our-industries/by-industry/), read 2026-10-12: read in full and no accepted figure on the page
- [UKCSI, Institute of Customer Service](https://www.instituteofcustomerservice.com/research-insight/ukcsi/), read 2026-09-12: read in full and no accepted figure on the page
- [CFPB research reports](https://www.consumerfinance.gov/data-research/research-reports/), read 2026-10-12: read in full and no accepted figure on the page

## Methodology

Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 3 of the 8 named sources that could be read published a usable figure; 5 published none and are recorded as not published, never filled in; 0 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in GBP (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 26 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): one row per country per period: the statistical agency's median and mean pay for the customer-service occupation, employment and its projected change, beside the national customer-satisfaction index for the same period. The derivation is the cost-of-service picture nobody assembles: the fully-loaded hourly cost of a service seat by country against the per-agent software price from the platform index (what the seat costs versus what the tool costs), the projected decline in the occupation beside the rise of per-resolution AI pricing, and the satisfaction index that says whether the cheaper channel is working. The off-subject payments keyword is answered from the Federal Reserve Payments Study's own card-payment series, sourced as given.

## Sources

- [BLS Occupational Outlook Handbook: customer service representatives](https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm) (the publisher's own terms; quoted for reporting and comment)
- [BLS OEWS 43-4051 customer service representatives](https://www.bls.gov/oes/current/oes434051.htm) (the publisher's own terms; quoted for reporting and comment)
- [ONS employee earnings in the UK](https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/earningsandworkinghours/bulletins/annualsurveyofhoursandearnings/latest) (the publisher's own terms; quoted for reporting and comment)
- [ABS employee earnings (Australia)](https://www.abs.gov.au/statistics/labour/earnings-and-working-conditions/employee-earnings/latest-release) (the publisher's own terms; quoted for reporting and comment)
- [Federal Reserve Payments Study](https://www.federalreserve.gov/paymentsystems/fr-payments-study.htm) (the publisher's own terms; quoted for reporting and comment)
- [ACSI benchmarks by industry](https://theacsi.com/our-industries/by-industry/) (the publisher's own terms; quoted for reporting and comment)
- [UKCSI, Institute of Customer Service](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) (the publisher's own terms; quoted for reporting and comment)
- [CFPB research reports](https://www.consumerfinance.gov/data-research/research-reports/) (the publisher's own terms; quoted for reporting and comment)

## Cite or embed

- The median published figure in the Customer Service Benchmarks is 19.67 GBP across 1 sources' own pages in GBP (range 19.67 to 19.67 GBP; 3 sources publish a figure), read 12 October 2026.
- 3 of the 8 named sources read in full publish a figure; 5 publish none, read 12 October 2026.
- Customer Service Benchmarks, country United Kingdom: median 19.67 GBP across 1 source, read 12 October 2026.
- Customer Service Benchmarks, country Australia: median 42.90 AUD across 1 source, read 12 October 2026.
- Customer Service Benchmarks, country United States: median 21.53 USD across 1 source, read 12 October 2026.
- The median is unchanged since 26 September 2026 (was 19.67 GBP across 1).

Cite as: "Clientvo Customer Service Benchmarks", updated 2026-10-18, https://clientvo.com/datasets/customer-service-benchmarks/.

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