{ "name": "Clientvo CX Platform Index", "title": "CX Platform Index", "url": "https://clientvo.com/datasets/cx-platform-index/", "csv": "https://clientvo.com/datasets/cx-platform-index.csv", "markdown": "https://clientvo.com/datasets/cx-platform-index/index.md", "computed_at": "2026-10-19", "license": "https://clientvo.com/terms", "headline": "The median published figure in the CX Platform Index is 13.33 EUR across 5 sources' own pages in EUR (range 7 to 19 EUR; 9 sources publish a figure), read 12 October 2026.", "quotes": [ "The median published figure in the CX Platform Index is 13.33 EUR across 5 sources' own pages in EUR (range 7 to 19 EUR; 9 sources publish a figure), read 12 October 2026.", "9 of the 42 named sources read in full publish a figure; 33 publish none, read 12 October 2026.", "CX Platform Index, billing unit per agent per month: median 15.16 EUR across 4 sources, read 12 October 2026.", "CX Platform Index, billing unit per agent per month: median 13.02 USD across 2 sources, read 12 October 2026.", "CX Platform Index, billing unit per user per month: median 25 USD across 1 source, read 12 October 2026.", "CX Platform Index, billing unit per user per month: median 7 EUR across 1 source, read 12 October 2026.", "CX Platform Index, billing unit per seat per month: median 25 USD across 1 source, read 12 October 2026.", "The median is unchanged since 26 September 2026 (was 13.33 EUR across 5)." ], "citation": "\"Clientvo CX Platform Index\", updated 2026-10-19, https://clientvo.com/datasets/cx-platform-index/.", "changed_since": { "since": "2026-09-26", "previous_median": 13.33, "delta": 0, "direction": "unchanged", "sentence": "The median is unchanged since 26 September 2026 (was 13.33 EUR across 5)." }, "national": { "unit": "EUR", "n": 5, "median": 13.33, "min": 7, "max": 19, "p25": 8, "p75": 18, "mean": 13.066, "units": { "EUR": 5, "USD": 4 }, "published_sources": 9, "named_sources": 43, "read_sources": 42, "not_published": 33, "published_share": 0.214 }, "by_axis": { "billing unit": { "per agent per month": { "EUR": { "n": 4, "median": 15.165, "min": 9, "max": 19, "p25": 10.0825, "p75": 18.5, "mean": 14.5825 }, "USD": { "n": 2, "median": 13.02, "min": 11.04, "max": 15, "p25": null, "p75": null, "mean": 13.02 } }, "per user per month": { "USD": { "n": 1, "median": 25, "min": 25, "max": 25, "p25": 25, "p75": 25, "mean": 25 }, "EUR": { "n": 1, "median": 7, "min": 7, "max": 7, "p25": 7, "p75": 7, "mean": 7 } }, "per seat per month": { "USD": { "n": 1, "median": 25, "min": 25, "max": 25, "p25": 25, "p75": 25, "mean": 25 } } } }, "rows": [ { "source": "Freshdesk pricing", "url": "https://www.freshworks.com/freshdesk/pricing/", "figure": "€17", "value": 17, "unit": "EUR", "vat": null, "axis": { "billing unit": "per agent per month" }, "retrieved_at": "2026-10-12", "quote": "Annually €17", "source_class": "primary-provider-own-site", "text_sha256": "9b609b98c348204c69b4f7f39a00ff059da0b605422d1e25d1d597527cbe77cc" }, { "source": "Pipedrive pricing", "url": "https://www.pipedrive.com/en/pricing", "figure": "€13.33", "value": 13.33, "unit": "EUR", "vat": null, "axis": { "billing unit": "per agent per month" }, "retrieved_at": "2026-10-11", "quote": "Starting from €13.33", "source_class": "primary-provider-own-site", "text_sha256": "630fed1d4ba0f136694f2b4c9aea1de674fc79af062335380b52e7c4be5fd698" }, { "source": "Freshsales pricing", "url": "https://www.freshworks.com/crm/pricing/", "figure": "€9", "value": 9, "unit": "EUR", "vat": null, "axis": { "billing unit": "per agent per month" }, "retrieved_at": "2026-10-11", "quote": "Annually €9", "source_class": "primary-provider-own-site", "text_sha256": "62a5e4515925bc4c544c8554ce7f1e16ca66765911e2c55ca33815a3bf1d7813" }, { "source": "LiveAgent pricing", "url": "https://www.liveagent.com/pricing/", "figure": "$15", "value": 15, "unit": "USD", "vat": null, "axis": { "billing unit": "per agent per month" }, "retrieved_at": "2026-10-11", "quote": "LiveAgent offers three subscription plans (Small at $15/agent, Medium at $29/agent, and Large at $49/agent), and API and integrations are included in each subscription without any additional costs.", "source_class": "primary-provider-own-site", "text_sha256": "01ba83c7ef678ab3c4cedf25506821f0ddf2b3940e94ab0fcfeefe5e26ae4a74" }, { "source": "EngageBay pricing", "url": "https://www.engagebay.com/pricing", "figure": "$11.04 ", "value": 11.04, "unit": "USD", "vat": null, "axis": { "billing unit": "per agent per month" }, "retrieved_at": "2026-10-12", "quote": "Starts at $11.04 USD Service Bay", "source_class": "primary-provider-own-site", "text_sha256": "ae0438db6b725cd3d82e498325a227a6f62059bce71e4c3add7701455aabf746" }, { "source": "Zendesk pricing", "url": "https://www.zendesk.com/pricing/", "figure": "19 €", "value": 19, "unit": "EUR", "vat": null, "axis": { "billing unit": "per agent per month" }, "retrieved_at": "2026-10-12", "quote": "19 €agent/month paid yearly", "source_class": "primary-provider-own-site", "text_sha256": "de7cc64711325fd9f698c092b36eba2bb97d4011c5a94bbf953026a3ce4961eb" }, { "source": "Glide pricing", "url": "https://www.glideapps.com/pricing", "figure": "$25 ", "value": 25, "unit": "USD", "vat": null, "axis": { "billing unit": "per user per month" }, "retrieved_at": "2026-10-11", "quote": "$25 / mo", "source_class": "primary-provider-own-site", "text_sha256": "5dd119220a89bcb4d2e87829043eef6fe77a2f25428208a3b8c4a60f9f49f3ed" }, { "source": "Zoho Desk pricing", "url": "https://www.zoho.com/desk/pricing.html", "figure": "€7", "value": 7, "unit": "EUR", "vat": null, "axis": { "billing unit": "per user per month" }, "retrieved_at": "2026-10-11", "quote": "€7", "source_class": "primary-provider-own-site", "text_sha256": "d09b8f4aec3d7faa1213b998f30abcc8da57a658effd2a87db549d7c3a945a37" }, { "source": "Front pricing", "url": "https://front.com/pricing", "figure": "$25", "value": 25, "unit": "USD", "vat": null, "axis": { "billing unit": "per seat per month" }, "retrieved_at": "2026-10-12", "quote": "$25", "source_class": "primary-provider-own-site", "text_sha256": "a8c36640e47bf01fa6fb0ab0f4bf537f87b59fb572de11166ebfb2b9172d227d" } ], "not_published": [ { "source": "Salesforce Service Cloud pricing", "url": "https://www.salesforce.com/service/pricing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Intercom pricing", "url": "https://www.intercom.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "HubSpot Service Hub pricing", "url": "https://www.hubspot.com/pricing/service", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Help Scout pricing", "url": "https://www.helpscout.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Gorgias pricing", "url": "https://www.gorgias.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Kustomer pricing", "url": "https://www.kustomer.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Genesys Cloud CX pricing", "url": "https://www.genesys.com/pricing", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "NiCE CXone packages and pricing", "url": "https://www.nice.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Talkdesk pricing", "url": "https://www.talkdesk.com/pricing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Five9 pricing", "url": "https://www.five9.com/pricing", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Twilio Flex pricing", "url": "https://www.twilio.com/en-us/flex/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Twilio Segment customer data platform pricing", "url": "https://www.twilio.com/en-us/pricing/customer-data", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Segment pricing (redirects to Twilio)", "url": "https://segment.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Klaviyo pricing", "url": "https://www.klaviyo.com/pricing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Tidio pricing", "url": "https://www.tidio.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Fin AI pricing", "url": "https://fin.ai/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Ada pricing", "url": "https://www.ada.cx/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "SuiteDash pricing", "url": "https://www.suitedash.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Moxo pricing", "url": "https://www.moxo.com/pricing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Clinked pricing", "url": "https://clinked.com/pricing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Onehub pricing", "url": "https://www.onehub.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Softr pricing", "url": "https://www.softr.io/pricing", "retrieved_at": "2026-09-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Zoho Creator pricing", "url": "https://www.zoho.com/creator/pricing.html", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Bettermode pricing", "url": "https://bettermode.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Agiled pricing", "url": "https://agiled.app/pricing", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Zoho CRM pricing", "url": "https://www.zoho.com/crm/zohocrm-pricing.html", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Less Annoying CRM pricing", "url": "https://www.lessannoyingcrm.com/pricing", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Keap pricing", "url": "https://www.keap.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "monday CRM pricing", "url": "https://monday.com/crm/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Nutshell pricing", "url": "https://www.nutshell.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Custify pricing", "url": "https://www.custify.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Planhat pricing", "url": "https://www.planhat.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Gladly pricing", "url": "https://www.gladly.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" } ], "sources": [ { "url": "https://www.zendesk.com/pricing/", "label": "Zendesk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.salesforce.com/service/pricing/", "label": "Salesforce Service Cloud pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.intercom.com/pricing", "label": "Intercom pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.freshworks.com/freshdesk/pricing/", "label": "Freshdesk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.hubspot.com/pricing/service", "label": "HubSpot Service Hub pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zoho.com/desk/pricing.html", "label": "Zoho Desk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.helpscout.com/pricing/", "label": "Help Scout pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.gorgias.com/pricing", "label": "Gorgias pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://front.com/pricing", "label": "Front pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.liveagent.com/pricing/", "label": "LiveAgent pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.kustomer.com/pricing/", "label": "Kustomer pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.genesys.com/pricing", "label": "Genesys Cloud CX pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.nice.com/pricing", "label": "NiCE CXone packages and pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.talkdesk.com/pricing/", "label": "Talkdesk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.five9.com/pricing", "label": "Five9 pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.twilio.com/en-us/flex/pricing", "label": "Twilio Flex pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.twilio.com/en-us/pricing/customer-data", "label": "Twilio Segment customer data platform pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://segment.com/pricing/", "label": "Segment pricing (redirects to Twilio)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.klaviyo.com/pricing", "label": "Klaviyo pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.tidio.com/pricing/", "label": "Tidio pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://fin.ai/pricing", "label": "Fin AI pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.ada.cx/pricing", "label": "Ada pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.suitedash.com/pricing/", "label": "SuiteDash pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.moxo.com/pricing", "label": "Moxo pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://clinked.com/pricing", "label": "Clinked pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.onehub.com/pricing", "label": "Onehub pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.softr.io/pricing", "label": "Softr pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.glideapps.com/pricing", "label": "Glide pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zoho.com/creator/pricing.html", "label": "Zoho Creator pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://bettermode.com/pricing", "label": "Bettermode pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://agiled.app/pricing", "label": "Agiled pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.pipedrive.com/en/pricing", "label": "Pipedrive pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zoho.com/crm/zohocrm-pricing.html", "label": "Zoho CRM pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.freshworks.com/crm/pricing/", "label": "Freshsales pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.lessannoyingcrm.com/pricing", "label": "Less Annoying CRM pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.engagebay.com/pricing", "label": "EngageBay pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.keap.com/pricing", "label": "Keap pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://monday.com/crm/pricing", "label": "monday CRM pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.nutshell.com/pricing", "label": "Nutshell pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.custify.com/pricing", "label": "Custify pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.planhat.com/pricing", "label": "Planhat pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.gladly.com/pricing/", "label": "Gladly pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.capterra.com/customer-experience-software/", "label": "capterra.com", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 9 of the 42 named sources that could be read published a usable figure; 33 published none and are recorded as not published, never filled in; 1 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in EUR (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 159 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): one row per platform per tier: the advertised price, the billing unit (per agent, per seat, per user, per tracked user, per contact, per resolution, flat), the seat or volume cap, whether a free tier exists and what it caps, and which of the five jobs the tier covers (helpdesk, portal, engagement/messaging, customer database, contact centre). The derivation is the per-unit comparison the category makes impossible: the median entry price by billing unit, the cost of the same 10-agent team across every platform that publishes a price, the share priced per agent against per contact or per resolution (the AI repricing of the category), the share that publishes nothing, and repriced-since.", "embed": "

13.33 EUR

median published figure, CX Platform Index, across 9 sources, read 12 October 2026

Source: Clientvo CX Platform Index
" }