Customer experience platform: CX Platform Index
The median published figure in the CX Platform Index is 13.33 EUR across 5 sources' own pages in EUR (range 7 to 19 EUR; 9 sources publish a figure), read 12 October 2026.
Clientvo sells its own paid plan in this category (our pricing). It is not counted here: every figure in this index is another provider's own published price, read from its own page.
9 of the 42 named sources read in full publish a figure; 33 publish none, read 12 October 2026.
The median is unchanged since 26 September 2026 (was 13.33 EUR across 5).
By billing unit
| Breakdown | Median | Range | Sources |
|---|---|---|---|
| billing unitper agent per month | 15.17EUR | 9 to 19EUR | 4 |
| billing unitper agent per month | 13.02USD | 11.04 to 15USD | 2 |
| billing unitper user per month | 25USD | 25 to 25USD | 1 |
| billing unitper user per month | 7EUR | 7 to 7EUR | 1 |
| billing unitper seat per month | 25USD | 25 to 25USD | 1 |
Every figure, with its source
One row per source: the figure the source's own page publishes, the page, and the day it was read. A figure that is not on a page we read is not on this one.
| Source | Figure | Breakdown | Read |
|---|---|---|---|
| Glide pricing | 25USD | per user per month | 2026-10-11 |
| Front pricing | 25USD | per seat per month | 2026-10-12 |
| Zendesk pricing | 19EUR | per agent per month | 2026-10-12 |
| Freshdesk pricing | 17EUR | per agent per month | 2026-10-12 |
| LiveAgent pricing | 15USD | per agent per month | 2026-10-11 |
| Pipedrive pricing | 13.33EUR | per agent per month | 2026-10-11 |
| EngageBay pricing | 11.04USD | per agent per month | 2026-10-12 |
| Freshsales pricing | 9EUR | per agent per month | 2026-10-11 |
| Zoho Desk pricing | 7EUR | per user per month | 2026-10-11 |
The sentence each figure was read from (9)
- Glide pricing, read 2026-10-11:
$25 / mo
- Front pricing, read 2026-10-12:
$25
- Zendesk pricing, read 2026-10-12:
19 €agent/month paid yearly
- Freshdesk pricing, read 2026-10-12:
Annually €17
- LiveAgent pricing, read 2026-10-11:
LiveAgent offers three subscription plans (Small at $15/agent, Medium at $29/agent, and Large at $49/agent), and API and integrations are included in each subscription without any additional costs.
- Pipedrive pricing, read 2026-10-11:
Starting from €13.33
- EngageBay pricing, read 2026-10-12:
Starts at $11.04 USD Service Bay
- Freshsales pricing, read 2026-10-11:
Annually €9
- Zoho Desk pricing, read 2026-10-11:
€7
Read in full, publishes no figure
33 named sources were read in full on the dates shown and print no usable figure. They are counted, never filled in.
- Salesforce Service Cloud pricing, read 2026-10-11: every candidate on the page was refused
- Intercom pricing, read 2026-10-12: every candidate on the page was refused
- HubSpot Service Hub pricing, read 2026-10-12: every candidate on the page was refused
- Help Scout pricing, read 2026-10-12: every candidate on the page was refused
- Gorgias pricing, read 2026-10-12: every candidate on the page was refused
- Kustomer pricing, read 2026-10-12: read in full and no accepted figure on the page
- Genesys Cloud CX pricing, read 2026-10-11: read in full and no accepted figure on the page
- NiCE CXone packages and pricing, read 2026-10-12: read in full and no accepted figure on the page
- Talkdesk pricing, read 2026-10-11: every candidate on the page was refused
- Five9 pricing, read 2026-10-11: read in full and no accepted figure on the page
- Twilio Flex pricing, read 2026-10-12: every candidate on the page was refused
- Twilio Segment customer data platform pricing, read 2026-10-12: read in full and no accepted figure on the page
- Segment pricing (redirects to Twilio), read 2026-10-12: read in full and no accepted figure on the page
- Klaviyo pricing, read 2026-10-11: every candidate on the page was refused
- Tidio pricing, read 2026-10-12: every candidate on the page was refused
- Fin AI pricing, read 2026-10-12: read in full and no accepted figure on the page
- Ada pricing, read 2026-10-12: every candidate on the page was refused
- SuiteDash pricing, read 2026-10-12: every candidate on the page was refused
- Moxo pricing, read 2026-10-11: every candidate on the page was refused
- Clinked pricing, read 2026-10-11: every candidate on the page was refused
- Onehub pricing, read 2026-10-12: every candidate on the page was refused
- Softr pricing, read 2026-09-11: read in full and no accepted figure on the page
- Zoho Creator pricing, read 2026-10-11: every candidate on the page was refused
- Bettermode pricing, read 2026-10-12: every candidate on the page was refused
- Agiled pricing, read 2026-10-11: every candidate on the page was refused
- Zoho CRM pricing, read 2026-10-11: read in full and no accepted figure on the page
- Less Annoying CRM pricing, read 2026-09-12: read in full and no accepted figure on the page
- Keap pricing, read 2026-10-12: every candidate on the page was refused
- monday CRM pricing, read 2026-10-12: every candidate on the page was refused
- Nutshell pricing, read 2026-10-12: every candidate on the page was refused
- Custify pricing, read 2026-10-12: read in full and no accepted figure on the page
- Planhat pricing, read 2026-10-12: read in full and no accepted figure on the page
- Gladly pricing, read 2026-10-12: read in full and no accepted figure on the page
Methodology
Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2).
9 of the 42 named sources that could be read published a usable figure; 33 published none and are recorded as not published, never filled in; 1 could not be read (blocked, dead or unreachable) and count nowhere.
The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in EUR (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 159 candidate sentence(s) were refused by a reviewer with the reason recorded.
The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): one row per platform per tier: the advertised price, the billing unit (per agent, per seat, per user, per tracked user, per contact, per resolution, flat), the seat or volume cap, whether a free tier exists and what it caps, and which of the five jobs the tier covers (helpdesk, portal, engagement/messaging, customer database, contact centre).
The derivation is the per-unit comparison the category makes impossible: the median entry price by billing unit, the cost of the same 10-agent team across every platform that publishes a price, the share priced per agent against per contact or per resolution (the AI repricing of the category), the share that publishes nothing, and repriced-since.
159 candidate sentences on these pages were refused by a reviewer; each refusal and its reason is recorded in the review ledger.
Sources (43)
- Zendesk pricing(the publisher's own terms; quoted for reporting and comment)
- Salesforce Service Cloud pricing(the publisher's own terms; quoted for reporting and comment)
- Intercom pricing(the publisher's own terms; quoted for reporting and comment)
- Freshdesk pricing(the publisher's own terms; quoted for reporting and comment)
- HubSpot Service Hub pricing(the publisher's own terms; quoted for reporting and comment)
- Zoho Desk pricing(the publisher's own terms; quoted for reporting and comment)
- Help Scout pricing(the publisher's own terms; quoted for reporting and comment)
- Gorgias pricing(the publisher's own terms; quoted for reporting and comment)
- Front pricing(the publisher's own terms; quoted for reporting and comment)
- LiveAgent pricing(the publisher's own terms; quoted for reporting and comment)
- Kustomer pricing(the publisher's own terms; quoted for reporting and comment)
- Genesys Cloud CX pricing(the publisher's own terms; quoted for reporting and comment)
- NiCE CXone packages and pricing(the publisher's own terms; quoted for reporting and comment)
- Talkdesk pricing(the publisher's own terms; quoted for reporting and comment)
- Five9 pricing(the publisher's own terms; quoted for reporting and comment)
- Twilio Flex pricing(the publisher's own terms; quoted for reporting and comment)
- Twilio Segment customer data platform pricing(the publisher's own terms; quoted for reporting and comment)
- Segment pricing (redirects to Twilio)(the publisher's own terms; quoted for reporting and comment)
- Klaviyo pricing(the publisher's own terms; quoted for reporting and comment)
- Tidio pricing(the publisher's own terms; quoted for reporting and comment)
- Fin AI pricing(the publisher's own terms; quoted for reporting and comment)
- Ada pricing(the publisher's own terms; quoted for reporting and comment)
- SuiteDash pricing(the publisher's own terms; quoted for reporting and comment)
- Moxo pricing(the publisher's own terms; quoted for reporting and comment)
- Clinked pricing(the publisher's own terms; quoted for reporting and comment)
- Onehub pricing(the publisher's own terms; quoted for reporting and comment)
- Softr pricing(the publisher's own terms; quoted for reporting and comment)
- Glide pricing(the publisher's own terms; quoted for reporting and comment)
- Zoho Creator pricing(the publisher's own terms; quoted for reporting and comment)
- Bettermode pricing(the publisher's own terms; quoted for reporting and comment)
- Agiled pricing(the publisher's own terms; quoted for reporting and comment)
- Pipedrive pricing(the publisher's own terms; quoted for reporting and comment)
- Zoho CRM pricing(the publisher's own terms; quoted for reporting and comment)
- Freshsales pricing(the publisher's own terms; quoted for reporting and comment)
- Less Annoying CRM pricing(the publisher's own terms; quoted for reporting and comment)
- EngageBay pricing(the publisher's own terms; quoted for reporting and comment)
- Keap pricing(the publisher's own terms; quoted for reporting and comment)
- monday CRM pricing(the publisher's own terms; quoted for reporting and comment)
- Nutshell pricing(the publisher's own terms; quoted for reporting and comment)
- Custify pricing(the publisher's own terms; quoted for reporting and comment)
- Planhat pricing(the publisher's own terms; quoted for reporting and comment)
- Gladly pricing(the publisher's own terms; quoted for reporting and comment)
- capterra.com(the publisher's own terms; quoted for reporting and comment)
Cite or embed this figure
Cite or embed this figure
The median published figure in the CX Platform Index is 13.33 EUR across 5 sources' own pages in EUR (range 7 to 19 EUR; 9 sources publish a figure), read 12 October 2026.
9 of the 42 named sources read in full publish a figure; 33 publish none, read 12 October 2026.
CX Platform Index, billing unit per agent per month: median 15.16 EUR across 4 sources, read 12 October 2026.
CX Platform Index, billing unit per agent per month: median 13.02 USD across 2 sources, read 12 October 2026.
CX Platform Index, billing unit per user per month: median 25 USD across 1 source, read 12 October 2026.
CX Platform Index, billing unit per user per month: median 7 EUR across 1 source, read 12 October 2026.
CX Platform Index, billing unit per seat per month: median 25 USD across 1 source, read 12 October 2026.
The median is unchanged since 26 September 2026 (was 13.33 EUR across 5).
Cite as: "Clientvo CX Platform Index", updated 2026-10-19, https://clientvo.com/datasets/cx-platform-index/.
Download the CSV (9 rows, computed 2026-10-19)